Frequently Asked Questions :
Where is the closest provider or location to
my home?
AudioNet America has contracted with over 4,500 of the most experienced
Hearing Aid Providers in the industry. Click
here to go to Locate Provider and enter your zip code to find the provider
nearest you. You can call SVS at 1-877-500-7370.
Do I receive a Member ID Card?
NO. Identify yourself to your provider as a Ford Hourly Retiree
administered under the AudioNet America Hearing Aid Program. Your provider
will contact us to obtain the prior authorization necessary for
reimbursement.
What is the benefit dollar amount for each
hearing aid?
In the Hearing Aid Carve-Out Program there is no defined “dollar
amount” per hearing aid. The standard digital hearing aid(s) negotiated
within this contract is “Covered in Full”, with the goal of providing each
retiree a quality product with no out of pocket costs. The selling price
of a hearing aid varies from Manufacturer to Manufacturer as well as from
Provider to Provider. To ensure the best value and offering for Ford
retirees, AudioNet America has negotiated pricing on a national level with
all of our providers and manufacturers. Click here
to get a list of Products/Upgrades costs of hearing aids that are covered
under this program. In addition, should you decide to be fitted with a
hearing aid above a “mid-level standard digital”, AudioNet has negotiated
pricing for additional approved hearing aid upgrades. You may discuss the
features, benefits and chargeable options with your provider.
What types of hearing aids are covered?
Mid-Level Standard Digital Hearing Aids in various styles and models
outlined on the Approved Product Grid are “Covered in Full”. Upgrades to
mid-level standard digital hearing aids are also outlined in the Product
Grid/Upgrade Cost section. If you choose an upgraded product, you will pay
out of pocket between $250 and $650 per ear.
Why can’t I go to the same location that I
have always gone for my hearing aids?
The AudioNet America Hearing Aid program has contracted with providers
to ensure that quality and cost standards are consistent across the
program. The program was specifically designed to meet the contract
requirements and member needs. Only Audiologists and ENTS are providers in
the network. Although dispensers can provide some hearing aid services, an
ENT/Audiologist can perform all hearing aid services at one location, and
monitor your condition for medical related needs. Providers that are
interested in joining the AudioNet America Network may click
here for more information.
What is the warranty on my hearing aid?
There is a Two Year repair warranty including Two Years of Loss and
Damage (L&D) coverage. L&D coverage allows for a one time
replacement of a lost or irreparably damaged hearing aid.
Can I return my aids if I don’t like
them?
The return policy for the AudioNet America program is:
• Patients
may return hearing aids within 45 days from the date of dispensing.
•
Payment amounts, if any, made by the patient toward the purchase of
hearing aids must be refunded to the patient, less provider’s return fee
per hearing aid (plus custom ear mold charge and/or manufacturer’s
restocking fee, if any). Patient is ultimately responsible for return and
restocking fees. Notwithstanding this return policy, providers comply with
state laws.
Are batteries covered under the program?
Your Hearing Aid purchase will include one pack batteries and a
24-month warranty per hearing aid.
Why do I need to upgrade my hearing aid?
The standard covered hearing device is appropriate for most members
with average communication needs. Certain members may benefit from or
prefer more advanced technology features with added benefits, convenience
and performance. In order to provide a complete range of products and
technologies, upgrade categories were identified and categorized by price.
To learn more about hearing aid technologies and which products will work
best for your hearing problem and your lifestyle, talk with your
participating AudioNet America provider.